• Please arrive 15 minutes prior to your scheduled appointment time. If you arrive late your appointment duration will be reduced to accommodate our next guest.
• Please allow time for parking as we don’t want you to arrive stressed due to you rushing.
• Underwear must be worn for all body treatments. For some treatments we will provide disposable underwear. Robes and slippers are provided. Towels are used to respect your privacy.
• We take care with your belongings, but no responsibility for loss or damage. It is advisable to leave expensive items at home. In most treatments you will be asked to remove your jewellery.
• Please turn OFF your mobile phone when entering the Spa to respect other guests.
• The timing of packages is approximate and the order of services specified may change at the therapist’s discretion.
• We accept cash, Mastercard, Visa, Diners and AMEX credit cards. Unfortunately we don’t accept personal cheques.
• For bookings and information please call your nearest Spa Location: Keturah Highgate on 9228 0855, Keturah Fremantle on 9430 6800 or Keturah Carine Glades on 9203 9888. Alternatively you can contact us via our online query form..

Of you have any medical conditions, allergies or are pregnant please ensure you let our Spa Coordinator or your Spa Therapist know as some spa services may not be suitable for you and we will be more then happy to suggest other treatments.

• Pregnancy
• Heart Problems
• High/Low Blood Pressure
• Overactive/Underactive Thyroid
• Prescription for Roacutane

It is necessary that underwear is worn for all treatments. For our wet body treatments we will provide disposable underwear. During your treatment you will be draped with a towel to ensure your privacy. Robes and slippers will be provided for your comfort with selected treatments.

In the sauna bathers must be worn.

The timing of our treatments and packages are approximate and the order of services specified may change at the therapists discretion. If you do arrive late for your appointment, the time of your treatment will be reduced in order to accommodate a prompt start time for our next guest.

Reservations for more than 1 hour will be held by a credit card number or gift certificate number.

When rescheduling or canceling your appointment, we require 24 hours notice for those scheduled during the week and 48 hours notice on a Saturday. Any cancellations after the required time, or any failure to attend an appointment, will result in your credit card being charged 50%, or your gift voucher being fully redeemed.

We can accommodate up to 16 guests at Highgate and Fremantle at any one time. Please call Jemma on 9228 0855 for a quotation and co ordination of your Group Booking.

In keeping with our firm commitment to your comfort, safety, cleanliness and hygiene, we use only thoroughly sterilized and sanitised equipment for all services and treatments.

Whilst we endeavour to look after your belongings we take no responsiblity for loss or damage. It is advisable to leave expensive items at home.

Keturah is proudly a multicultural organisation. A number of languages are spoken fluently with our internationally trained staff. If you prefer to have a therapist fluent in your language, please inform our reception team at the time of booking.